Operated by Cumberland Council

Cumberland Care Reablement and Domiciliary Service - North

GoodRated 11 Sept 2018Home care · Carlisle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note9 Dec 2023
Registered manager understood regulatory responsibilities and notified CQC of significant events.
Note9 Dec 2023
Lessons learnt from incidents cascaded to the team via meetings and electronic communications.
Note9 Dec 2023
Effective multi-disciplinary partnership working and proactive coordination of care on hospital discharge.
Note9 Dec 2023
Positive, person-centred culture with people involved in developing and reviewing care plans.
Note9 Dec 2023
Robust recruitment processes and effective spot checks to monitor staff practice.
Note9 Dec 2023
Strong continuity of care with consistent staffing teams praised by people and families.
Note9 Dec 2023
Medicines were managed safely with audits, blister packs, and trained staff administering medications.
Note9 Dec 2023
People reported feeling safe and staff were trained in safeguarding with clear reporting processes.