Note21 Feb 2024
Feedback from people and relatives was mostly positive, with high satisfaction scores
Note21 Feb 2024
Provider worked in partnership with district nurses, occupational therapists and GPs
Note21 Feb 2024
Staff felt supported and described management as approachable and responsive
Note21 Feb 2024
Good infection control practice confirmed by people and relatives
Note21 Feb 2024
Staff understood safeguarding processes and felt confident raising concerns
Note21 Feb 2024
Electronic call monitoring software used to verify staff attendance and call durations
Note21 Feb 2024
Safe recruitment procedures followed with DBS checks and right-to-work documentation in place
minorconsent_capacity21 Feb 2024
Documentation around how a person's capacity was assessed was not always clear.
moderateperson_centred_care21 Feb 2024
Care records were not always person centred and did not always reflect people's preferences.
moderaterecord_keeping21 Feb 2024
Where daily records were completed, they included little to no information about the care provided, with only basic tasks being checked off.
criticalgovernance21 Feb 2024
Quality assurance systems were not robust enough to demonstrate there was an accurate and complete record of the care and treatment people received.
criticalcare_planning21 Feb 2024
Where people had complex healthcare needs, the provider had not developed an accompanying care plan to guide staff how to safely support people with this aspect of their care.
criticalmedication_management21 Feb 2024
The provider did not have risk assessments for people prescribed anticoagulant medicines...no guidance for staff to follow if a person at risk of excessive bleeding was injured.
Note30 Oct 2021
Staff were trained in MCA and consistently sought permission and views of people before providing care.
Note30 Oct 2021
People's dietary needs were supported; staff prepared meals and recorded food intake to share with health professionals where needed.
Note30 Oct 2021
People were confident to raise concerns and had never felt a need to make a formal complaint; no formal complaints received in 12 months.
Note30 Oct 2021
Staff proactively liaised with health care professionals including GPs and district nurses.
Note30 Oct 2021
Community professionals described staff and management as 'exceptionally caring' with a very person-centred approach.
Note30 Oct 2021
People were supported by consistent staff groups who understood cultural, religious and language needs, including care from staff who spoke people's first language.
Note30 Oct 2021
Sufficient staffing levels with safe recruitment practices; electronic monitoring system in place to detect missed or late calls.