Note30 Oct 2021
Active residents forum and bistro committee enabled people to shape and hold the service to account.
Note30 Oct 2021
End of life wishes were explored and recorded sensitively within care plans.
Note30 Oct 2021
Positive, open and family-like culture with a committed and accessible manager praised by staff and people alike.
Note30 Oct 2021
Comprehensive audit programme covering health and safety, medicines, fire safety, infection control, and quality assurance.
Note30 Oct 2021
Effective complaints handling with written responses, logs maintained, and an open transparent culture.
Note30 Oct 2021
Strong activities programme and community ethos reduced risk of social isolation.
Note30 Oct 2021
Highly person-centred and responsive care, with care plans developed in partnership with people and regularly reviewed.
Note30 Oct 2021
Staff completed regular training across a wide range of topics and received ongoing supervision and annual appraisals.
Note30 Oct 2021
Robust staff recruitment, sufficient staffing levels, and flexible rotas ensured reliable and punctual care delivery.
Note30 Oct 2021
People consistently felt safe and expressed high trust in staff, with no safeguarding concerns since the last inspection.
minorconsent_capacity30 Oct 2021
Where there were concerns regarding people's capacity, mental capacity assessments were documented, but we spoke with the registered manager about ensuring these were decision and time specific.
Note27 Jan 2021
Staff highly motivated, some volunteering on days off; consistent team providing continuity of care
Note27 Jan 2021
Medication managed safely with competency checks, monthly audits and no errors in the preceding twelve months
Note27 Jan 2021
Effective communication between leadership and staff; open-door policy and monthly themed policy reviews
Note27 Jan 2021
Strong focus on reducing social isolation through community links, Residents Committee and on-site activity groups
Note27 Jan 2021
Outstanding person-centred responsiveness: care plans reflected individual values, beliefs, life experiences and preferences
Note27 Jan 2021
Comprehensive induction aligned with Care Certificate; ongoing training, regular supervision and annual appraisals
Note27 Jan 2021
People felt safe and trusted care staff; robust 24-hour on-call system with buddy checks for lone night workers
minorgovernance27 Jan 2021
The agency had not conducted a customer satisfaction survey in the last twelve months.