Quinn Domiciliary Agency Limited

GoodRated 24/02/2023Home care · Maldon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note24 Feb 2023
Strong partnership working with health, social care professionals and other agencies.
Note24 Feb 2023
Proactive end of life care planning using easy-read materials; staff trained in end of life care.
Note24 Feb 2023
Service actively promoted independence, choice and community participation aligned with Right support, right care, right culture.
Note24 Feb 2023
Registered manager visible, approachable and clear on regulatory responsibilities; governance audits undertaken promptly.
Note24 Feb 2023
Excellent family communication and involvement; relatives gave consistently positive feedback.
Note24 Feb 2023
Strong staff induction, ongoing training including specialist input, regular supervision, appraisals and team meetings.
Note24 Feb 2023
Holistic, person-centred care and support plans reflecting individual needs, aspirations and communication preferences.
Note24 Feb 2023
Safe medicines systems in place with pharmacist-led training, competency assessments and spot checks.
Note24 Feb 2023
No missed or late calls; rotas were well organised with backup staff available.
Note24 Feb 2023
Staff knew people well and understood how to protect them from abuse; safeguarding training was applied effectively in practice.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Executive 2000 Recruitment Ltd

Good3.5 km awayEssex

Registered manager: Larkin, Michelle

Good3.7 km awayEssex

Registered manager: Watkins, Susan

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