Operated by Morepower Limited

AQS Homecare Dorset

GoodRated 2 Nov 2025Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note29 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note29 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note29 Aug 2019
Supporting people to live healthier lives, access healthcare services and support
Note29 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note29 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Aug 2019
Staff support: induction, training, skills and experience
Note29 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Staff demonstrated strong awareness of the Mental Capacity Act 2005 and sought consent appropriately.
Note29 Jan 2020
Quality assurance systems included audits covering medication, health and safety, safeguarding, complaints and environmental risks.
Note29 Jan 2020
A positive, open and honest culture was reported by staff and people, with confidence in management.
Note29 Jan 2020
People received weekly rotas in advance and experienced good continuity of care workers.
Note29 Jan 2020
Care plans were person-centred, up to date, signed by the person or their representative, and clearly described support at each visit.
Note

Note29 Aug 2019
End of life care and support
Note29 Aug 2019
Improving care quality in response to complaints or concerns
Note29 Aug 2019
Meeting people's communication needs
Note29 Aug 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Aug 2019
Working in partnership with others
Note29 Aug 2019
Continuous learning and improving care
Note29 Aug 2019
Engaging and involving people using the service, the public and staff
Note29 Aug 2019
How the provider understands and acts on the duty of candour
Note29 Aug 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements