Blue Arrow Care Limited

GoodRated 3 Apr 2023Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2023
Well-established governance and audit systems including monthly complaints audits and spot checks on staff.
Note4 Mar 2023
A manager received British Sign Language training to support communication with people using BSL.
Note4 Mar 2023
Provider offered bereavement support to families and staff following the death of a person in their care.
Note4 Mar 2023
Person-centred, detailed and up-to-date care plans including end of life wishes, cultural and spiritual needs.
Note4 Mar 2023
Robust pre-employment checks including DBS, identity, references and right to work.
Note4 Mar 2023

Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note4 Mar 2023
End of life care and support
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

Note4 Mar 2023
Working in partnership with others
Note4 Mar 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note4 Mar 2023
Engaging and involving people using the service, the public and staff
Note4 Mar 2023
Planning and promoting person-centred, high-quality care and support; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info