Operated by Nation Care Agency Ltd

Nation Care Agency

Not RatedHome care · Brentford

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2023
Staff support: induction, training, skills and experience

Note25 Mar 2023
Care plans included information on people's religious, cultural preferences and preferred language.
Note25 Mar 2023
People were supported to access relevant external organisations and healthcare professionals including GPs, district nurses and physiotherapists.
Note25 Mar 2023
Care workers demonstrated understanding of safeguarding principles and MCA.
Note25 Mar 2023
Supervision records indicated supervisions had taken place as required, including one-to-one meetings, appraisals, spot checks and group supervisions.
Note25 Mar 2023
Provider worked in partnership with the local authority and maintained regular meetings to discuss service improvements.
Note

Note25 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note25 Mar 2023
Improving care quality in response to complaints or concerns
Note25 Mar 2023
End of life care and support
Note25 Mar 2023
Planning personalised care to ensure people have choice and control
Note25 Mar 2023
Meeting people's communication needs

Note25 Mar 2023
Preventing and controlling infection
Note25 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Mar 2023
Learning lessons when things go wrong
Note25 Mar 2023
Staffing and recruitment
Note25 Mar 2023
Using medicines safely
Note25 Mar 2023
Assessing risk, safety monitoring and management

Note25 Mar 2023
Working in partnership with others
Note25 Mar 2023
How the provider understands and acts on the duty of candour
Note25 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Mar 2023
Continuous learning and improving care; quality assurance processes

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info