Operated by Kaamil Education Ltd

Daryel Care

Requires improvementRated 2 Feb 2023Home care · London

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

26 findings

Other

Note2 Feb 2023
Open and positive culture; staff and the registered manager demonstrated commitment to person-centred care.
Note2 Feb 2023
The service worked in partnership with healthcare professionals including social workers, GPs and district nurses.
Note2 Feb 2023
The service worked within the principles of the Mental Capacity Act and in people's best interests.
Note2 Feb 2023
Pre-employment checks including DBS and references were completed, protecting people from unsuitable staff.
Note2 Feb 2023
Accidents and incidents were recorded, investigated and analysed to prevent reoccurrences.
Note2 Feb 2023
Complaints were investigated and responded to promptly, with trends reviewed for learning and improvement.
Note2 Feb 2023
Care plans were person-centred and staff knew people well, supporting individual needs and preferences.
Note2 Feb 2023
Medicines were managed safely; MARs checked monthly by the registered manager to identify and address errors.
minorinfection_control2 Feb 2023
Some people told us care staff did not always wear personal protective equipment...he doesn't wear a mask or apron.
moderategovernance2 Feb 2023
Audits were not always robust as they did not identify issues we found during the inspection.
moderategovernance2 Feb 2023
The provider did not have an electronic system in place to monitor staffing levels and timekeeping at the time of the inspection.
moderatestaffing_levels2 Feb 2023
The afternoon visit can be either 4:00 or 4:30...weekends are definitely not so reliable...I have had twice where they didn't show up at all.

responsive

Note2 Feb 2023
Improving care quality in response to complaints or concerns
Note2 Feb 2023
Supporting people to avoid social isolation and maintain relationships
Note2 Feb 2023
Meeting people's communication needs
Note2 Feb 2023
Planning personalised care to ensure people have choice and control

safe

Note2 Feb 2023
Learning lessons when things go wrong
Note2 Feb 2023
Preventing and controlling infection
Note2 Feb 2023
Using medicines safely
Note2 Feb 2023
Assessing risk, safety monitoring and management
Note2 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Feb 2023
Staffing and recruitment

well_led

Note2 Feb 2023
Engaging people, staff and working in partnership with others
Note2 Feb 2023
Duty of candour
Note2 Feb 2023
Promoting a positive, person-centred, open and inclusive culture
Note2 Feb 2023
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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