Operated by Be Happy Support Limited

Be Happy Support Registered Office

GoodRated 21/04/2023Home care · Telford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note21 Apr 2023
Accidents and incidents were reviewed regularly to identify trends and reduce risk of recurrence.
Note21 Apr 2023
Staff completed the Care Certificate and received thorough induction including shadowing experienced colleagues.
Note21 Apr 2023
Open and inclusive culture with staff feeling engaged, supported and valued by the registered manager.
Note21 Apr 2023
Robust quality monitoring systems including audits, competency checks and regular care reviews.
Note21 Apr 2023
Strong partnership working with health and social care professionals including GPs, district nurses and social workers.
Note21 Apr 2023
Care plans were person-centred, detailing goals, preferences, religious beliefs and communication needs.
Note21 Apr 2023
Effective safeguarding systems in place; staff trained to recognise and report abuse and felt confident to speak up.
Note21 Apr 2023
Staff were introduced to people and families before starting work, with shadow shifts to build familiarity and trust.
Note21 Apr 2023
People's relatives consistently praised staff, with one stating 'There should be more care companies like this one. They go above and beyond.'
minormedication_management21 Apr 2023
We found handwritten entries had not always been confirmed with two staff signatures. This would help to reduce the risk of errors.