Operated by Warwickshire County Council

Warwickshire Reablement Service

GoodRated 7 Dec 2019Home care · Bedworth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2019
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2019
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2019
Ensuring consent to care and treatment in line with law and guidance
Note12 Jul 2019
Supporting people to live healthier lives, access healthcare services and support
Note12 Jul 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2019
Staff support: induction, training, skills and experience
Note12 Jul 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Complaints were investigated and responded to in writing with a 'learning from complaints' process in place
Note29 Jan 2020
Registered manager was visible, approachable, and led a culture of openness and staff involvement
Note29 Jan 2020
100% of people surveyed reported being very satisfied or satisfied with the service
Note29 Jan 2020
99.8% of people achieved one or more agreed reablement outcomes in the most recent period
Note29 Jan 2020
Care plans were personalised, outcome-focused, and reviewed fortnightly to reflect changing needs
Note29 Jan 2020

Note12 Jul 2019
End of life care and support
Note12 Jul 2019
Improving care quality in response to complaints or concerns
Note12 Jul 2019
Meeting people's communication needs
Note12 Jul 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2019
Working in partnership with others
Note12 Jul 2019
Continuous learning and improving care
Note12 Jul 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Jul 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info