Lansdowne House - Leicester

Leicester, LE1 · Established 2010

A CQC-regulated home-care provider serving Leicester, registered since 2010. Rated Good at its most recent CQC inspection (Nov 2019).

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What the CQC found

The five questions inspectors ask, and how Lansdowne scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Quality assurance systems included spot checks, telephone quality reviews and satisfaction surveys”
CQC inspection report, Jan 2020

“Staff received induction including Care Certificate-aligned training and shadowing of experienced staff”
CQC inspection report, Jan 2020

“96% of survey respondents rated the service as 'very satisfied' or 'satisfied'”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Lansdowne House - Leicester, operated by Age UK Leicester Shire and Rutland, was rated Good overall across all five key questions at its May 2017 inspection, with 57 people receiving personal care at home. Key areas for improvement included gaps in risk assess…
Jan 2020
Requires improvement
Lansdowne House - Leicester, a domiciliary care agency for 48 people, was rated Requires Improvement overall at its March 2016 inspection, with Safe and Well-Led domains falling short due to gaps in risk assessments, staff recruitment checks, medication protoc…
Nov 2019
Good
Lansdowne House - Leicester is a domiciliary care agency rated Good across all five key questions at its October 2019 inspection, with 44 people receiving personal care. Minor gaps were noted in medication administration records, mental capacity assessments, c…
Oct 2013
Not rated
Oct 2012
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Lansdowne does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LE1 7LA in Leicester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LE1

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