Operated by Turning Point

Turning Point - Bradford

GoodRated 13/02/2024Home care · Bradford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note13 Feb 2024
A range of audits and quality checks were undertaken with good registered manager oversight.
Note13 Feb 2024
Staff received regular supervisions, annual appraisals, and felt engaged with management.
Note13 Feb 2024
People were involved in service decisions, including through a 'People's Parliament' forum.
Note13 Feb 2024
The service worked effectively with multidisciplinary teams and had commissioned 24-hour telemedicine support.
Note13 Feb 2024
Incidents were clearly recorded, investigated, and analysed with actions to prevent recurrence.
Note13 Feb 2024
Relatives and people using the service gave very positive feedback about staff and management.
Note13 Feb 2024
Positive risk-taking was supported, enabling people to access the community and pursue their goals.
Note13 Feb 2024
Staffing levels were sufficient, with staff knowledgeable about individuals and trained in bespoke communication methods.
Note13 Feb 2024
Medicines were managed safely with clear protocols and well-completed medication administration records.
Note13 Feb 2024
People were protected from abuse and avoidable harm with robust safeguarding processes and well-documented investigations.
minorrecord_keeping13 Feb 2024
Overall, the quality of record keeping was good, although this differed depending on individual supported living setting.
minorcare_planning13 Feb 2024
Whilst the required risk assessments were in place, there was some inconsistencies in the quality and detail of these assessments, depending on the supported living setting.