Operated by Independent Lifestyles Support Services LLP

Indpendent Lifestyles Support Agency

GoodRated 3 Sept 2023Home care · Lancing

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note12 Dec 2025
Provider worked in partnership with health, social care, housing and funding authorities
Note12 Dec 2025
Governance and audit processes provided management oversight of safety, staffing and service quality
Note12 Dec 2025
Responsive complaints process; people felt able to raise concerns with managers
Note12 Dec 2025
Strong culture of respect, dignity and treating people as equals in their own homes
Note12 Dec 2025
Staff were well trained, supported and proud of their roles; managers were open to further staff development
Note12 Dec 2025
Care plans were person-centred, regularly reviewed, and reflected people's needs, preferences and goals
Note12 Dec 2025
Medicines policies, training and competency assessments were in place; people encouraged to self-manage where able
Note12 Dec 2025
Risk assessments were specific and individual; people were involved in decisions about how risks were managed
Note12 Dec 2025
Staff were trained in safeguarding, understood their responsibilities, and concerns were investigated and followed up appropriately
Note12 Dec 2025
People were supported to live independently and make meaningful lifestyle choices in the community
moderateconsent_capacity12 Dec 2025
Some people had consent forms in their care plans when they lacked mental capacity to give informed consent. Managers took immediate action to review the use of consent forms.