Gold Care Services Ltd

GoodRated 15/08/2023Home care · Caterham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note4 Mar 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note4 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2022
Staff support: induction, training, skills and experience
Note4 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Mar 2022
Ensuring consent to care and treatment in line with law and guidance

Note12 Dec 2025
The duty of candour policy was followed and appropriate notifications made to CQC and relevant professionals after incidents.
Note12 Dec 2025
Incident and accident reviews were conducted by the registered manager to identify trends and prevent recurrence, demonstrating a learning culture.
Note12 Dec 2025
Strong partnership working with external professionals, including OT and SaLT, contributed to individualised, high-quality support.
Note12 Dec 2025
Continuous improvement plans were implemented and regular staff and resident meetings fostered open, inclusive communication.
Note12 Dec 2025
A positive, person-centred culture had been embedded, with people more independent, happier, and actively involved in decisions about their care.

Note4 Mar 2022
End of life care and support
Note4 Mar 2022
Improving care quality in response to complaints or concerns
Note4 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation; activities
Note4 Mar 2022
Meeting people's communication needs
Note4 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2022
Staffing and recruitment
Note4 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note4 Mar 2022
Assessing risk, safety monitoring and management; Using medicines safely; Preventing and controlling infection; Learning lessons when things go wrong

Note4 Mar 2022
Duty of candour; working in partnership with others
Note4 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging people, public and staff
Note4 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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