Gold Care Services Ltd

Caterham, CR3 · Established 08/1

A CQC-regulated home-care provider serving Caterham, registered since 08/1. Rated Good at its most recent CQC inspection (15/08/2023).

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What the CQC found

The five questions inspectors ask, and how Gold scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The duty of candour policy was followed and appropriate notifications made to CQC and relevant professionals after incidents.”
CQC inspection report, Dec 2025

“Incident and accident reviews were conducted by the registered manager to identify trends and prevent recurrence, demonstrating a learning culture.”
CQC inspection report, Dec 2025

“Strong partnership working with external professionals, including OT and SaLT, contributed to individualised, high-quality support.”
CQC inspection report, Dec 2025

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Good
Gold Care Services Ltd improved from Requires Improvement to Good following a focused inspection of the Safe and Well-Led key questions, with no breaches of regulation identified. The service demonstrated strong safeguarding practices, effective governance, pe…
Mar 2022
Requires improvement
Gold Care Services Ltd improved from Inadequate to Requires Improvement and exited Special Measures, with medicines, safeguarding, MCA and incident learning no longer in breach. However, a continued breach of Regulation 17 (good governance) was identified, wit…
Jan 2022
Inadequate
Gold Care Services Ltd was rated Inadequate overall and placed in special measures, with continued breaches of regulations 11, 12, 13, 17 and 18 covering consent, safe care, safeguarding, governance and notifications. Risk assessments, medicines management, in…
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Gold does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR3 5UJ in Caterham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR3

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