Operated by NSF Health Ltd.

NSF Health

GoodRated 9 Feb 2023Home care · Tewkesbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2023
Staff support: induction, training, skills and experience
Note2 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Sept 2023
Effective partnership working with community healthcare professionals and the local authority.
Note2 Sept 2023
Provider developed cultural awareness and intercultural skills training for overseas staff.
Note2 Sept 2023
Provider no longer in breach of Regulation 17 (records/governance) or Regulation 18 (CQC notifications).
Note2 Sept 2023
Care plans were generally detailed, personalised, and regularly reviewed.
Note2 Sept 2023
Staff were suitably recruited, inducted, trained, and supported through supervision and spot checks.
Note2 Sept 2023

Note2 Sept 2023
End of life care and support
Note2 Sept 2023
Improving care quality in response to complaints or concerns
Note2 Sept 2023
Meeting people's communication needs
Note2 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Sept 2023
Learning lessons when things go wrong
Note2 Sept 2023
Preventing and controlling infection
Note2 Sept 2023
Staffing and recruitment
Note2 Sept 2023
Assessing risk, safety monitoring and management
Note2 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Sept 2023
Using medicines safely

Note2 Sept 2023
Working in partnership with others
Note2 Sept 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note2 Sept 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note2 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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