Operated by Audley Willicombe Limited

Audley Care - Audley Care Willicombe Park

GoodRated 14/01/2020Home care · Tunbridge Wells

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note14 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note14 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note14 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note14 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jan 2020
Staff support: induction, training, skills and experience
Note14 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Provider demonstrated awareness of Mental Capacity Act principles with documented best interests decisions.
Note29 Jan 2020
People and relatives consistently praised staff as caring, dignified, and respectful of independence.
Note29 Jan 2020
Annual customer survey with action plan responses, weekly care co-ordinator staff emails, and quarterly spot checks.
Note29 Jan 2020
Complaints acknowledged same day and resolved to complainants' satisfaction; compliments used to improve the service.
Note29 Jan 2020
Personalised care plans reviewed every six months or sooner on change of need, with individual preferences recorded.
Note

Note14 Jan 2020
End of life care and support
Note14 Jan 2020
Improving care quality in response to complaints or concerns
Note14 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Jan 2020
Meeting people's communication needs
Note14 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jan 2020
Continuous learning and improving care and working in partnership with others
Note14 Jan 2020
Engaging and involving people using the service, the public and staff
Note14 Jan 2020
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note14 Jan 2020
Planning and promoting person-centred, high-quality care and understanding duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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