Operated by Lancashire County Council

Woodlands Home for Older People

GoodRated 26/04/2022Home care · Accrington

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2022
Adapting service, design, decoration to meet people's needs
Note26 Apr 2022
Staff support: induction, training, skills and experience
Note26 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note26 Apr 2022
Strong working relationships with external healthcare professionals ensured consistent, coordinated care.
Note26 Apr 2022
People's diverse needs including culture, religion and diet were documented and met in practice.
Note26 Apr 2022
Provider had robust quality monitoring systems including audits, action plans and senior operations manager oversight.
Note26 Apr 2022
Registered manager was visible, approachable and responded immediately to inspection findings.
Note26 Apr 2022
Staff received induction, mandatory training, supervision and annual appraisals supporting competency.
Note

Note26 Apr 2022
Using medicines safely
Note26 Apr 2022
Learning lessons when things go wrong
Note26 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Apr 2022
Staffing and recruitment
Note26 Apr 2022
Assessing risk, safety monitoring and management
Note26 Apr 2022
Preventing and controlling infection

Note26 Apr 2022
Continuous learning and improving care; working in partnership with others
Note26 Apr 2022
Engaging and involving people using the service; promoting a positive, person-centred culture
Note26 Apr 2022
How the provider understands and acts on the duty of candour
Note26 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Engaging and involving people, the public and staff; working in partnership with others
Note30 Oct 2021
Planning and promoting person-centred, high-quality care; duty of candour