Operated by Lancashire County Council

Bowgreave Rise Home for Older People

GoodRated 21/02/2019Home care · Garstang

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Involvement of people and relatives in care planning
Note29 Jan 2020
Dignity, respect and person-centred interactions

effective

Note29 Jan 2020
Nutrition, hydration and healthcare access
Note29 Jan 2020
MCA and DoLS understanding and application
Note29 Jan 2020
Staff training and induction

Other

Note30 Oct 2021
Staff felt supported, valued and engaged through regular supervisions, appraisals and staff meetings.
Note30 Oct 2021
Multi-disciplinary partnership working with GPs, district nurses, falls team and dietitians.
Note30 Oct 2021
End of life wishes were recorded and staff committed to respecting people's wishes.
Note30 Oct 2021
Strong community engagement including 'Cards for Kindness' scheme and external activities for residents.
Note30 Oct 2021
Registered manager actively sought feedback via surveys and residents' meetings and acted on findings.
Note30 Oct 2021
Robust audit programme covering accidents, incidents, environment, care records, medicines and infection control.

responsive

Note29 Jan 2020
Activities and engagement
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Pre-admission assessment and care planning

safe

Note29 Jan 2020
Risk assessments and accident recording
Note29 Jan 2020
Recruitment processes
Note29 Jan 2020
Safeguarding and abuse reporting
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Staffing levels and dependency tool adequacy

well_led

Note29 Jan 2020
Feedback systems and continuous improvement
Note29 Jan 2020
Staff culture and management support
Note29 Jan 2020
Quality auditing and governance oversight

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PR3 1YD
Registered manager: Maun, Jill
Local authority: Lancashire
Region: North West
City: Garstang
Last CQC check: 21/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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