Operated by Avalon Group (Social Care)

Avalon Teesside Services

GoodRated 3 Jul 2024Home care · Stockton On Tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

15 findings

Note7 Mar 2024
Staff felt supported, empowered to raise concerns and make suggestions for improvement
Note7 Mar 2024
Registered manager understood duty of candour and submitted statutory notifications in a timely way
Note7 Mar 2024
Strong quality assurance process with regular audits, spot checks, surveys and stakeholder engagement
Note7 Mar 2024
Safe recruitment procedures including all appropriate pre-employment checks
Note7 Mar 2024
Effective risk assessment and incident review systems with identified learning
Note7 Mar 2024
Medicines safely administered by trained and competent staff with regular audits and checks
Note7 Mar 2024
Relatives described staff as 'kind', 'caring' and 'helpful', with consistent staffing teams arriving on time

Note7 Mar 2024
Preventing and controlling infection
Note7 Mar 2024
Using medicines safely
Note7 Mar 2024
Staffing and recruitment
Note7 Mar 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Mar 2024
Systems and processes to safeguard people from the risk of abuse

Note7 Mar 2024
Engaging and involving people, the public and staff; Continuous learning and improving care; Working in partnership
Note7 Mar 2024
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note7 Mar 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info