Requires improvement

E2E Homecare

Gateshead, NE10 · Established 12/0 · Operated by E2E Homecare Ltd

A CQC-regulated home-care provider serving Gateshead, registered since 12/0. Rated Requires improvement at its most recent CQC inspection (May 2024).

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What the CQC found

The five questions inspectors ask, and how E2E scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Some people and relatives were complimentary: 'The carers who come to assist have been brilliant, we could not ask for better.'”
CQC inspection report, Apr 2024

“Support was personalised and based on assessed needs; people were supported to have maximum choice and control.”
CQC inspection report, Apr 2024

“Most people and relatives described the registered manager as flexible and approachable.”
CQC inspection report, Apr 2024

Inspection history

The trajectory matters as much as the latest rating.

Oct 2024
Not rated
Date of assessment 30 May to 10 September 2024. At our last inspection the provider had breached the regulations relating to staffing and good governance. The provider was no longer in breach. The provider had enough staff and recruited new staff safely. Medic…
Apr 2024
Requires improvement
E2E Homecare received a 'Requires Improvement' rating across all five key questions at its first rated inspection, with breaches of Regulation 17 (Good Governance) and Regulation 18 (Staffing) identified. Key failures included inconsistent staffing and missed…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What E2E does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE10 0JP in Gateshead. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE10

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