Operated by Faseha Healthcare Recruitment Ltd

Vibrant Homecare Maidstone

Requires improvementRated 11 Nov 2023Home care · Maidstone

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2023
Staff support: induction, training, skills and experience
Note12 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2023
Staff felt supported by management and able to raise concerns without fear.
Note12 Dec 2023
Recruitment processes included DBS checks to promote safety.
Note12 Dec 2023
Staff used technology (mobile phones) to access care plans and record daily notes.
Note12 Dec 2023
Good partnership working with external agencies such as GPs, district nurses and occupational therapists.
Note12 Dec 2023
Effective incident and accident auditing with oversight of trends and patterns.
Note12 Dec 2023
Staff completed safeguarding training and could demonstrate understanding of how to raise concerns.

Note12 Dec 2023
Improving care quality in response to complaints or concerns
Note12 Dec 2023
Meeting people's communication needs
Note12 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Dec 2023
Planning personalised care to ensure people have choice and control; End of life care and support

Note12 Dec 2023
Learning lessons when things go wrong
Note12 Dec 2023
Preventing and controlling infection
Note12 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2023
Assessing risk, safety monitoring and management
Note12 Dec 2023
Staffing and recruitment
Note12 Dec 2023
Using medicines safely

Note12 Dec 2023
How the provider understands and acts on the duty of candour
Note12 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2023
Engaging and involving people using the service, the public and staff
Note12 Dec 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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