Operated by Paradise Independent Living Limited

Paradise Independent Living

GoodRated 16/03/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note16 Mar 2022
Supporting people to live healthier lives, access healthcare services and support
Note16 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Mar 2022
Staff support: induction, training, skills and experience
Note16 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Mar 2022
Ensuring consent to care and treatment in line with law and guidance

Note16 Mar 2022
Strong partnership working with GPs, community rehabilitation teams and specialist services
Note16 Mar 2022
Open, inclusive culture with positive feedback from people, relatives, staff and professionals
Note16 Mar 2022
Effective quality assurance systems, regular audits and monthly management reports
Note16 Mar 2022
Specialist training around acquired brain injuries and Headway accreditation maintained
Note16 Mar 2022
Compliant with the Mental Capacity Act with documented capacity assessments and best interest decisions
Note16 Mar 2022
Sufficient staffing levels with safe recruitment practices including personality testing

Note16 Mar 2022
Preventing and controlling infection
Note16 Mar 2022
Staffing and recruitment
Note16 Mar 2022
Assessing risk, safety monitoring and management
Note16 Mar 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note16 Mar 2022
Using medicines safely

Note16 Mar 2022
Working in partnership with others
Note16 Mar 2022
Engaging and involving people using the service, the public and staff
Note16 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info