Operated by Baobab Social Care Ltd

Baobab Social Care Ltd - Somerset

Not RatedHome care · Street

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jun 2023
Staff support, induction, training, skills and experience
Note22 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jun 2023
The service had a clear improvement plan identifying gaps and actions required, and had already recruited a care manager to drive improvements.
Note22 Jun 2023
People were supported to make their own decisions; consent was sought before providing care and the MCA principles were followed.
Note22 Jun 2023
Incidents were recorded, investigated and discussed with staff to enable learning and prevent recurrence.
Note22 Jun 2023
The registered manager and care manager were honest and open throughout the inspection, keen to learn and receptive to advice.
Note22 Jun 2023
Staff completed an induction and the Care Certificate and demonstrated appropriate training including manual handling, dementia and diabetes care.
Note

Note22 Jun 2023
End of life care and support
Note22 Jun 2023
Improving care quality in response to complaints or concerns
Note22 Jun 2023
Meeting people's communication needs
Note22 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jun 2023
Learning lessons when things go wrong
Note22 Jun 2023
Preventing and controlling infection
Note22 Jun 2023
Staffing and recruitment
Note22 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Jun 2023
Using medicines safely
Note22 Jun 2023
Assessing risk, safety monitoring and management

Note22 Jun 2023
Continuous learning and improving care; working in partnership with others
Note22 Jun 2023
Engaging and involving people using the service, the public and staff; promoting a positive culture
Note22 Jun 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.2 km awaySomerset

Registered manager: Graham-Cleall, Karen

Run by Candlelight Homecare Services Limited

Good3.0 km awaySomerset

Registered manager: Perry, Sarah

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