Operated by Care Connect Cheshire Ltd

CCAH

GoodRated 2 Feb 2024Home care · Middlewich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note2 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note2 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note2 Feb 2024
Staff support: induction, training, skills and experience
Note2 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care
Note2 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note2 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Feb 2024
Communication needs assessed and reflected in care plans; information available in different formats
Note2 Feb 2024
Staff felt supported, valued and spoke positively about the registered manager
Note2 Feb 2024
Strong partnership working with other agencies and professionals to achieve positive outcomes
Note2 Feb 2024
Effective governance framework with audits identifying and driving improvements
Note2 Feb 2024
Staff knew people well, treated them with dignity and respect, and promoted independence
Note2 Feb 2024

Note2 Feb 2024
End of life care and support
Note2 Feb 2024
Improving care quality in response to complaints or concerns
Note2 Feb 2024
Meeting people's communication needs
Note2 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Feb 2024
Preventing and controlling infection
Note2 Feb 2024
Using medicines safely
Note2 Feb 2024
Staffing and recruitment
Note2 Feb 2024
Assessing risk, safety monitoring and management
Note2 Feb 2024
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note2 Feb 2024
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note2 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Feb 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info