Operated by Prudent Domiciliary Care Limited

Prudent Domiciliary Care Limited (PBG)

Requires improvementRated 1 Sept 2025Home care · Rochester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Mar 2023
Staff support: induction, training, skills and experience
Note3 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Mar 2023
Positive staff culture with staff feeling valued, supported and able to raise concerns
Note3 Mar 2023
Provider contacted people weekly to seek feedback and acted on concerns promptly
Note3 Mar 2023
Staff supported people to access healthcare professionals and worked with OTs, GPs and other agencies
Note3 Mar 2023
Incidents were reported, investigated and discussed in team meetings to embed learning
Note3 Mar 2023
Regular spot checks, supervisions and care plan audits maintained quality oversight
Note3 Mar 2023

Note3 Mar 2023
End of life care and support
Note3 Mar 2023
Improving care quality in response to complaints or concerns
Note3 Mar 2023
Meeting people's communication needs
Note3 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Mar 2023
Continuous learning and improving care; working in partnership with others
Note3 Mar 2023
Engaging and involving people using the service, the public and staff; promoting a positive culture
Note3 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info