Ethos Care Family Services Limited

GoodRated 12 Sept 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note9 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Dec 2023
Staff support: induction, training, skills and experience
Note9 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Dec 2023
Provider worked within MCA principles; staff trained on consent and capacity.
Note9 Dec 2023
Effective multi-agency working with health professionals, local authority and other relevant professionals.
Note9 Dec 2023
Staff supported to discuss best practice through individual supervision and team meetings.
Note9 Dec 2023
People supported to maintain independence, participate in community activities and develop daily living skills.
Note9 Dec 2023
Monthly quality assurance checks undertaken by an external professional.

Note9 Dec 2023
End of life care and support
Note9 Dec 2023
Improving care quality in response to complaints or concerns
Note9 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Dec 2023
Meeting people's communication needs
Note9 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Dec 2023
Working in partnership with others
Note9 Dec 2023
Continuous learning and improving care
Note9 Dec 2023
How the provider understands and acts on the duty of candour
Note9 Dec 2023
Engaging and involving people using the service, the public and staff
Note9 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements