Operated by Mr David John Dickson & Mrs Leanda Dickson

Elgin Rest Home

Requires improvementRated 15/03/2018Home care · Westcliff On Sea

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note28 Apr 2023
Staff felt supported and morale was positive, with regular supervision and staff meetings in place.
Note28 Apr 2023
The registered manager had developed good relationships with external health and social care professionals including GPs and pharmacists.
Note28 Apr 2023
The service was clean and odour free with effective infection prevention and control measures.
Note28 Apr 2023
MCA and DoLS requirements were being met, with appropriate legal authorisations in place.
Note28 Apr 2023
Staff were appropriately trained in medicines administration with competency assessments in place.
Note28 Apr 2023
People and relatives reported feeling safe and expressed high satisfaction with the care and staff.
Note28 Apr 2023
The registered manager was proactive and responsive, actioning all concerns found during the inspection immediately.
minorconsent_capacity28 Apr 2023
CCTV was in place in communal areas...there was no assessment found about why the CCTV was needed or if people and staff had consented to its use.
moderatesafeguarding28 Apr 2023
We informed the registered manager that staff needed reminding about who they could report to externally if this was needed.
minorinfection_control28 Apr 2023
Kitchen cupboards were very old, and the surface area was lifting and damaged in several places...this was not planned in the short term.
minorrecord_keeping28 Apr 2023
There were no records to indicate which staff had attended [fire drills]. Following the inspection, the registered manager sent us a blank staff fire drill register they planned to use.
minormedication_management28 Apr 2023
The reconciliation concerns for one day had not been actioned in a timely manner.
moderategovernance28 Apr 2023
Systems in place to monitor the service were not always effective. Some audits showed issues had been identified but not resolved and others showed issues had not been identified.

safe

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Assessing risk, safety monitoring and management

well_led

Note28 Apr 2023
Working in partnership with others
Note28 Apr 2023
How the provider understands and acts on the duty of candour
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements; Continuous learning and improving care