Different Care Holdings Ltd

GoodRated 13/12/2023Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note13 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Dec 2023
Staff support: induction, training, skills and experience
Note13 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Dec 2023
People's communication needs met including provision of translators for reviews.
Note13 Dec 2023
Effective multi-agency working and communication with healthcare professionals.
Note13 Dec 2023
Positive leadership culture; staff felt valued and the registered manager was visible and approachable.
Note13 Dec 2023
Robust quality assurance systems with regular audits and clear action plans to address shortfalls.
Note13 Dec 2023
Strong staff supervision and appraisal processes aligned with organisational policy.
Note13 Dec 2023

Note13 Dec 2023
End of life care and support
Note13 Dec 2023
Improving care quality in response to complaints or concerns
Note13 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Dec 2023
Meeting people's communication needs
Note13 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Dec 2023
Learning lessons when things go wrong
Note13 Dec 2023
Preventing and controlling infection
Note13 Dec 2023
Using medicines safely
Note13 Dec 2023
Staffing and recruitment
Note13 Dec 2023
Assessing risk, safety monitoring and management
Note13 Dec 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note13 Dec 2023
Continuous learning and improving care; working in partnership with others
Note13 Dec 2023
Engaging and involving people using the service, the public and staff
Note13 Dec 2023
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
Note13 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info