Pacific Care Solutions Limited

GoodRated 17/05/2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note17 May 2023
Effective partnership working with health and social care professionals including social workers and commissioners
Note17 May 2023
Open-door management culture with positive feedback from people and staff
Note17 May 2023
Person-centred care plans recording individual needs, preferences, hobbies and equality characteristics
Note17 May 2023
Quality assurance systems including spot checks, supervision and electronic record management
Note17 May 2023
Comprehensive induction and training programme including Care Certificate, MCA, and infection control
Note17 May 2023
Safe recruitment practices including DBS checks, references and right-to-work verification
Note17 May 2023
Thorough risk assessments covering communication, skin care, mobility, environment and night-time risks
Note17 May 2023
Robust safeguarding policy with staff able to identify and report abuse; people confirmed feeling safe
Note17 May 2023
People felt safe and staff were described as kind, caring, punctual and reliable