Operated by Pro Support Ltd

Pro Support

Insufficient evidence to rateRated 11 Sept 2022Home care · Manchester

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

18 findings

Note4 Apr 2023
Risk assessments carried out and regularly reviewed with mitigation measures in place
Note4 Apr 2023
Provider responded immediately to risks identified during inspection
Note4 Apr 2023
Positive, open and person-centred culture with approachable registered managers
Note4 Apr 2023
Staff trained in safeguarding and knew how to identify and report concerns
Note4 Apr 2023
Medicines managed safely with clear and accurate records
Note4 Apr 2023
Safe recruitment procedures in place including DBS checks, references and right-to-work verification
Note4 Apr 2023
Sufficient staffing levels deployed to meet people's needs safely
moderateother4 Apr 2023
One person's bedroom contained combustible waste stored behind the fridge, this was a potential fire hazard...communal bathroom flooring contained cracked floor tiles
minorincident_learning4 Apr 2023
Analyses for themes and patterns to consider if lessons could be learnt were undertaken annually. We discussed the importance of reviewing themes and patterns much sooner.
moderategovernance4 Apr 2023
auditing systems needed further improvements...they did not pick up the shortfalls in respect to the health and safety concerns found at the supported living setting
moderateinfection_control4 Apr 2023
staff were not routinely wearing personal protective equipment (PPE) correctly, such as face masks...staff were unclear as to whether they should be wearing masks

Note4 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note4 Apr 2023
Using medicines safely
Note4 Apr 2023
Staffing and recruitment
Note4 Apr 2023
Preventing and controlling infection
Note4 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note4 Apr 2023
Promoting a positive culture; Engaging and involving people; Working in partnership with others
Note4 Apr 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; Continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info