Operated by Kent County Council

Kent Enablement at Home

GoodRated 9 May 2018Home care · West Malling

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Other

Note30 Oct 2021
Transparent whistleblowing policy and open management culture with accessible registered manager
Note30 Oct 2021
Missed calls treated as complaints and subject to full investigation, demonstrating accountability
Note30 Oct 2021
Positive feedback with 80% or above satisfaction rates in annual quality assurance questionnaire across all key questions
Note30 Oct 2021
Regular staff supervision, annual appraisals, and spot checks ensuring consistent care quality and staff development
Note30 Oct 2021
Effective out-of-hours on-call system and business continuity planning for emergencies such as extreme weather
Note30 Oct 2021
Strong person-centred approach with staff encouraging independence, respecting dignity and privacy, and involving people in care planning
Note30 Oct 2021
Comprehensive risk assessments completed within 72 hours of service start, covering environmental and individual care needs
Note30 Oct 2021
Robust staff recruitment practices including DBS checks, thorough interviews, and structured induction programmes aligned with Skills for Care common induction standards
Note20 Jun 2019
Mental Capacity Act principles followed with lay advocates available for people without informal support networks.
Note20 Jun 2019
Effective partnership working with fire brigade, occupational therapists, hospice, and voluntary community services.
Note20 Jun 2019
Open and transparent culture with staff feeling supported; registered manager used multiple audits to monitor quality.
Note20 Jun 2019
Person-centred care plans with accessible communication options including translation services and picture boards.
Note20 Jun 2019
Staff supported people to maximise independence with goals tracked and support reduced as goals were met.
Note20 Jun 2019
Medicines support delivered safely with pharmacist-led competency training and accurate record keeping.
Note20 Jun 2019
Sufficient staffing levels with safe recruitment practices and thorough induction including shadowing experienced staff.
Note20 Jun 2019
Suitable safeguarding processes in place with staff competency verified by senior staff and appropriate escalation to local authority and CQC.