Kent Enablement at Home

West Malling, ME19 · Established 12/0 · Operated by Kent County Council

A CQC-regulated home-care provider serving West Malling, registered since 12/0. Rated Good at its most recent CQC inspection (May 2018).

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What the CQC found

The five questions inspectors ask, and how Kent scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Transparent whistleblowing policy and open management culture with accessible registered manager”
CQC inspection report, Oct 2021

“Missed calls treated as complaints and subject to full investigation, demonstrating accountability”
CQC inspection report, Oct 2021

“Positive feedback with 80% or above satisfaction rates in annual quality assurance questionnaire across all key questions”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Kent Enablement at Home received a Good rating across all five key questions following an announced inspection on 12 January 2016. The service demonstrated strong safe recruitment, effective care planning, person-centred practice, and well-embedded governance…
Jun 2019
Good
Kent Enablement at Home is rated Good across all five key questions following an announced inspection on 9–10 August 2018, maintaining its previous Good rating. The service demonstrated safe, person-centred enablement care with robust governance, sufficient st…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Kent does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME19 4AE in West Malling. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME19

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