Operated by Healing Cross Healthcare Limited

The Wykeham

GoodRated 9 Sept 2023Home care · Upminster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note9 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Sept 2023
Staff support: induction, training, skills and experience
Note9 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Sept 2023
Service worked in partnership with local authorities and health and social care professionals
Note9 Sept 2023
Consent to care was documented in line with the Mental Capacity Act 2005
Note9 Sept 2023
Staff received induction, ongoing training, regular supervision and appraisal
Note9 Sept 2023
Quality assurance included regular spot checks and telephone calls to people receiving care
Note9 Sept 2023
Registered manager demonstrated person-centred leadership, going above and beyond and being open to learning
Note9 Sept 2023

Note9 Sept 2023
End of life care and support
Note9 Sept 2023
Improving care quality in response to complaints or concerns
Note9 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Sept 2023
Meeting people's communication needs
Note9 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Sept 2023
Learning lessons when things go wrong
Note9 Sept 2023
Preventing and controlling infection
Note9 Sept 2023
Using medicines safely
Note9 Sept 2023
Staffing and recruitment
Note9 Sept 2023
Assessing risk, safety monitoring and management
Note9 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note9 Sept 2023
Working in partnership with others
Note9 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Sept 2023
Engaging and involving people using the service, the public and staff
Note9 Sept 2023
Continuous learning and improving care
Note9 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering