Operated by Eveready Carers Limited

Eveready Carers

GoodRated 15/02/2024Home care · London

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2024
Respecting and promoting people's privacy, dignity and independence
Note15 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note15 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care
Note15 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Feb 2024
Staff support: induction, training, skills and experience
Note15 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Feb 2024
Regular monthly audits of medicines and care records conducted to monitor quality.
Note15 Feb 2024
People's care plans were personalised and flexible, accommodating healthcare appointments and individual preferences.
Note15 Feb 2024
Provider worked collaboratively with healthcare professionals and included contact details in care records.
Note15 Feb 2024
Positive, open culture reported by staff and relatives, with prompt management responses to concerns raised.
Note15 Feb 2024
Medicines administration records (MAR charts) were legible and accurately maintained; staff competency in medicines was checked.
Note

Note15 Feb 2024
End of life care and support
Note15 Feb 2024
Improving care quality in response to complaints or concerns
Note15 Feb 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Feb 2024
Meeting people's communication needs
Note15 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2024
Learning lessons when things go wrong
Note15 Feb 2024
Preventing and controlling infection
Note15 Feb 2024
Using medicines safely
Note15 Feb 2024
Staffing and recruitment
Note15 Feb 2024
Assessing risk, safety monitoring and management
Note15 Feb 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note15 Feb 2024
Working in partnership with others
Note15 Feb 2024
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note15 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Feb 2024
How the provider understands and acts on the duty of candour