Operated by Voyage 1 Limited

Voyage (DCA) London East

Not RatedHome care · Crawley

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

27 findings

Other

Note20 May 2023
Open duty of candour culture with honest investigation, apology, and lessons shared across the team.
Note20 May 2023
Stable, well-recruited staff team with values-based interviews and involvement of people in recruitment decisions.
Note20 May 2023
Excellent communication support: Makaton, PECS, social stories, accessible information formats, and assistive technology used effectively.
Note20 May 2023
Strong governance: comprehensive consolidated action plan, provider excellence awards, and a service user empowered as a quality auditor.
Note20 May 2023
Safe medicines management including STOMP principles; medicine errors handled with reflective learning and competency reassessment.
Note20 May 2023
Robust safeguarding culture with clear whistle-blowing processes, appropriate referrals, and a log to identify trends.
Note20 May 2023
Exceptional registered manager with remarkable visibility, knowledge of every person supported, and recognition as Regional Branch Manager of the Year.
Note20 May 2023
Highly detailed and personalised PBS and support plans, produced in accessible formats, enabling people to contribute to and track their own progress.
Note20 May 2023
Outstanding responsiveness: staff went the extra mile arranging bespoke activities (e.g. depot visit, cycling club, graduation attendance) tailored to individual interests.
Note20 May 2023
Exceptionally person-centred culture with staff who knew people extremely well and supported them to achieve goals, independence, and a meaningful life.

responsive

Note20 May 2023
End of life care and support
Note20 May 2023
Improving care quality in response to complaints or concerns
Note20 May 2023
Meeting people's communication needs
Note20 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note20 May 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

safe

Note20 May 2023
Learning lessons when things go wrong
Note20 May 2023
Preventing and controlling infection
Note20 May 2023
Using medicines safely
Note20 May 2023
Assessing risk, safety monitoring and management
Note20 May 2023
Systems and processes to safeguard people from the risk of abuse
Note20 May 2023
Staffing and recruitment

well_led

Note20 May 2023
How the provider understands and acts on the duty of candour
Note20 May 2023
Working in partnership with others
Note20 May 2023
Continuous learning and improving care
Note20 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note20 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering