Operated by Voyage 1 Limited

Kent and Medway Domiciliary Care Agency

Requires improvementRated 9 Feb 2023Home care · Ashford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note21 Sept 2023
Staff support: induction, training, skills and experience
Note21 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Sept 2023
The provider worked in partnership with others and engaged in local forums to improve care and support.
Note21 Sept 2023
The registered manager understood their legal duty regarding duty of candour and informed relatives where incidents had been reported.
Note21 Sept 2023
Care plans reflected a good understanding of people's communication needs with communication profiles in place.
Note21 Sept 2023
Staff supported people with complex dietary needs, including modified diets, and some people were supported to do food shopping on a weekly basis.
Note21 Sept 2023
People were supported to maintain relationships with family and friends, and relatives reported they were always able to see their loved one.
Note

Note21 Sept 2023
End of life care and support
Note21 Sept 2023
Meeting people's communication needs
Note21 Sept 2023
Improving care quality in response to complaints or concerns
Note21 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Sept 2023
Staffing and recruitment
Note21 Sept 2023
Preventing and controlling infection
Note21 Sept 2023
Learning lessons when things go wrong
Note21 Sept 2023
Using medicines safely
Note21 Sept 2023
Assessing risk, safety monitoring and management
Note21 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Sept 2023
How the provider understands and acts on the duty of candour
Note21 Sept 2023
Engaging and involving people using the service, the public and staff
Note21 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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