Kent and Medway Domiciliary Care Agency

Ashford, TN24 · Established 2014

A CQC-regulated home-care provider serving Ashford, registered since 2014. Rated Requires improvement at its most recent CQC inspection (Sept 2023).

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What the CQC found

The five questions inspectors ask, and how Kent scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider worked in partnership with others and engaged in local forums to improve care and support.”
CQC inspection report, Sept 2023

“The registered manager understood their legal duty regarding duty of candour and informed relatives where incidents had been reported.”
CQC inspection report, Sept 2023

“Care plans reflected a good understanding of people's communication needs with communication profiles in place.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Inadequate
Kent and Medway Domiciliary Care Agency was rated Inadequate overall following a January 2023 inspection, with breaches identified across safeguarding, safe care and treatment, dignity and respect, person-centred care, staffing, and governance. Inspectors foun…
Sept 2023
Requires improvement
Kent and Medway Domiciliary Care Agency improved from Inadequate to Requires Improvement overall, exiting Special Measures, with Good ratings in Effective, Caring and Responsive domains. Remaining concerns centre on a safeguarding incident not reported to the…
Oct 2021
Not rated
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Kent does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TN24 8DH in Ashford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TN24

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