Operated by Top Carers Nursing Agency Limited

Top Carers Nursing and Domiciliary Care Agency

GoodRated 23/07/2022Home care · Thornton Heath

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2024
Respecting and promoting people's privacy, dignity and independence
Note15 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note15 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2024
Supporting people to live healthier lives, access healthcare services and support
Note15 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Feb 2024
Staff support: induction, training, skills and experience

Note15 Feb 2024
Complaints procedure in place with relatives expressing confidence that issues would be investigated and resolved promptly.
Note15 Feb 2024
Cultural competency demonstrated through sourcing staff with specific language skills or ability to cook cultural foods.
Note15 Feb 2024
Provider worked in partnership with external professionals including specialist nurses, GPs and the local hospice.
Note15 Feb 2024
Electronic system used to track staff records, training due dates, supervision schedules and identification renewals.
Note15 Feb 2024
Provider engaged regularly with people, relatives and staff through calls and visits to review care quality.
Note

Note15 Feb 2024
Improving care quality in response to complaints or concerns
Note15 Feb 2024
Meeting people's communication needs
Note15 Feb 2024
End of life care and support
Note15 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2024
Systems and processes to safeguard people from the risk of abuse
Note15 Feb 2024
Preventing and controlling infection
Note15 Feb 2024
Staffing and recruitment
Note15 Feb 2024
Using medicines safely
Note15 Feb 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note15 Feb 2024
Working in partnership with others
Note15 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Feb 2024
Continuous learning and improving care; Managers and staff being clear about their roles and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info