Top Carers Nursing and Domiciliary Care Agency

Thornton Heath, CR7 · Established 2011 · Operated by Top Carers Nursing Agency Limited

A CQC-regulated home-care provider serving Thornton Heath, registered since 2011. Rated Good at its most recent CQC inspection (Jul 2022).

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What the CQC found

The five questions inspectors ask, and how Top scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints procedure in place with relatives expressing confidence that issues would be investigated and resolved promptly.”
CQC inspection report, Feb 2024

“Cultural competency demonstrated through sourcing staff with specific language skills or ability to cook cultural foods.”
CQC inspection report, Feb 2024

“Provider worked in partnership with external professionals including specialist nurses, GPs and the local hospice.”
CQC inspection report, Feb 2024

Inspection history

The trajectory matters as much as the latest rating.

Feb 2024
Good
Top Carers Nursing and Domiciliary Care Agency improved from Requires Improvement to Good across all five key questions, having addressed previous breaches in safe care and treatment and good governance. The service demonstrated robust medicines management, co…
Aug 2021
Requires improvement
Top Carers Nursing and Domiciliary Care Agency was rated Requires Improvement overall at its June 2021 inspection, down from Good in 2015, with breaches of Regulations 12 and 17 identified across medicines management, unrecorded supervision, incomplete care pl…
Jan 2021
Good
Top Carers Nursing Agency received a Good rating across all five key questions at its March 2015 inspection, with six people using the service at the time. The service demonstrated strong safeguarding practices, effective staff training and supervision, person…
Sept 2013
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Top does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR7 8SD in Thornton Heath. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR7

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