Operated by SCC Adult Social Care

SCC Adult Social Care Supported Living and Mallow Crescent short breaks service

Not RatedHome care · Guildford

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2022
Adapting service, design, decoration to meet people's needs
Note8 Sept 2022
Staff working with other agencies; supporting people to access healthcare services
Note8 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2022
Staff support: induction, training, skills and experience
Note8 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Sept 2022
Continuous improvement action log and reinstated audit plans
Note8 Sept 2022
Open, inclusive culture with visible and approachable management
Note8 Sept 2022
Personalised communication support meeting Accessible Information Standard
Note8 Sept 2022
Effective infection prevention and control measures
Note8 Sept 2022
Robust staff training including Care Certificate and condition-specific training (epilepsy, autism)
Note8 Sept 2022
Strong safeguarding awareness and reporting; good communication with social care professionals

Note8 Sept 2022
Improving care quality in response to complaints or concerns
Note8 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note8 Sept 2022
Meeting people's communication needs
Note8 Sept 2022
Planning personalised care to ensure people have choice and control

Note8 Sept 2022
Learning lessons when things go wrong
Note8 Sept 2022
Preventing and controlling infection
Note8 Sept 2022
Using medicines safely
Note8 Sept 2022
Staffing and recruitment
Note8 Sept 2022
Assessing risk, safety monitoring and management
Note8 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note8 Sept 2022
Continuous learning and improving care; engaging and involving people, public and staff
Note8 Sept 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note8 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info