Operated by Thurrock Borough Council

Caring For Thurrock

GoodRated 28/02/2023Home care · Grays

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note28 Feb 2023
End of life care supported through staff training and close working with palliative care team and local hospice.
Note28 Feb 2023
Proactive use of surveys and questionnaires to gather feedback from people, relatives, staff and healthcare professionals with actions taken on results.
Note28 Feb 2023
Well-resourced management structure with supervision, spot checks and clear staff roles supporting high-quality care.
Note28 Feb 2023
Strong multidisciplinary working with GPs, physiotherapists, district nurses, occupational therapists and palliative care teams.
Note28 Feb 2023
Medicines managed safely with dedicated medicine leads, regular audits, and competency checks for staff.
Note28 Feb 2023
Staff received comprehensive training including safeguarding, MCA, infection control, medication, end of life care, catheter and stoma care, and significant seven training.
Note28 Feb 2023
Robust recruitment processes including DBS checks, references, proof of identification and right to work checks.
Note28 Feb 2023
Person-centred care plans with detailed risk assessments tailored to individual needs, including specific gender preferences for care.
Note28 Feb 2023
People and relatives gave very positive feedback about care staff, describing them as kind, cheerful, respectful and going above and beyond.
minormissed_or_late_visits28 Feb 2023
One person told us, "There has been hiccups with the times they call." Another person said, "Sometimes they (Care staff) come to early or to late."