Careline Berwick

Berwick-upon-tweed, TD15 · Established 09/0 · Operated by Care Line Homecare Limited

A CQC-regulated home-care provider serving Berwick-upon-tweed, registered since 09/0. Rated Good at its most recent CQC inspection (16/06/2022).

What the CQC found

The five questions inspectors ask, and how Careline scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Service engaged with people and staff to gather views through quality assurance calls”
CQC inspection report, Jun 2022

“Staff worked effectively with external healthcare professionals”
CQC inspection report, Jun 2022

“Lessons learnt from incidents shared across all provider services”
CQC inspection report, Jun 2022

Inspection history

Jun 2022
Good
Careline Berwick is a domiciliary care agency rated Good overall following a May 2022 inspection, with only Safe and Well-led key questions assessed. The service demonstrated strong safeguarding practices, safe medicines management, effective governance, and a…
Oct 2021
Good
Careline Berwick is rated Good overall, with improvements made since a 2015 inspection that found breaches in medicines management and record-keeping; both areas were resolved by this inspection. The service was rated Requires Improvement for Safe due to ongoi…
Jan 2021
Requires improvement
Careline Berwick received an overall rating of Requires Improvement at its first inspection in February 2015, with two regulatory breaches found relating to unsafe medication management (Regulation 12) and inadequate care plan record-keeping (Regulation 17). T…
Apr 2019
Good
Careline Berwick is a domiciliary care agency rated Good across all five key questions following a February 2019 inspection, providing personal care to 180 older people. The service demonstrated safe, person-centred care with consistent staffing, robust govern…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at TD15 1BN in Berwick-upon-tweed. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TD15

Comparable agencies nearby

Run by Northumberland County Council

Outstanding0.3 km awayNorthumberland

Registered manager: Potter, Natasha

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