Operated by Care Line Homecare Limited

Careline Berwick

GoodRated 16/06/2022Home care · Berwick-upon-tweed

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2022
Service engaged with people and staff to gather views through quality assurance calls
Note16 Jun 2022
Staff worked effectively with external healthcare professionals
Note16 Jun 2022
Lessons learnt from incidents shared across all provider services
Note16 Jun 2022
Registered manager and provider had effective governance and quality assurance systems
Note16 Jun 2022
Staff received regular training, supervision and appraisal
Note16 Jun 2022
Effective infection prevention and control systems including spot checks on PPE use

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Northumberland County Council

Outstanding0.3 km awayNorthumberland

Registered manager: Potter, Natasha

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