Operated by Diverse Care Services Limited

Diverse Care Services

Not RatedHome care · Birmingham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

23 findings

Note13 May 2023
Respecting and promoting people's privacy, dignity and independence
Note13 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 May 2023
Regular staff meetings held with information shared via secure messaging for those unable to attend
Note13 May 2023
Staff worked in partnership with external healthcare professionals to deliver joined-up care
Note13 May 2023
Live portal app enabled people and relatives to access care records and provide real-time feedback
Note13 May 2023
Staff recruited safely with pre-employment and DBS checks completed
Note13 May 2023
Medication administered safely with training and shadowing before sign-off
Note13 May 2023
People and relatives spoke highly of staff, describing them as kind, caring and respectful
Note13 May 2023
Effective systems to investigate incidents and accidents with appropriate notifications to CQC and local authority safeguarding team
Note13 May 2023
Staff were aware of risks to people and how to manage them despite gaps in risk assessments
minorrecord_keeping13 May 2023
Risk assessments did not always provide staff with clear guidance, including the support people needed to mobilise safely.
moderategovernance13 May 2023
The provider's care plan audit was not effective. The audit had not identified that people's individual risk assessments required clearer guidance for staff to follow.
moderatecare_planning13 May 2023
The risk assessment did not outline which sling and the procedure for staff to follow when operating the hoist. This lack of information meant staff may not work in a consistent manner.

Note13 May 2023
Staffing and recruitment
Note13 May 2023
Preventing and controlling infection
Note13 May 2023
Using medicines safely
Note13 May 2023
Systems and processes to safeguard people from the risk of abuse
Note13 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note13 May 2023
Working in partnership with others
Note13 May 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note13 May 2023
Engaging and involving people using the service, the public and staff; Promoting a positive culture
Note13 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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