Operated by Valley Care Direct Limited

Valley Care - Hull & East Riding

GoodRated 2 Apr 2023Home care · Hull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note18 Feb 2023
Effective partnership working with external agencies including local authorities and healthcare professionals
Note18 Feb 2023
Positive staff culture with regular supervision, appraisal and team meetings
Note18 Feb 2023
Robust recruitment processes including DBS checks, references and right-to-work verification
Note18 Feb 2023
Registered manager was experienced, visible, approachable and committed to continuous improvement
Note18 Feb 2023
Communication needs were well addressed, with materials available in multiple formats and languages
Note18 Feb 2023
Staff respected people's privacy, dignity and independence, encouraging people to carry out tasks without support where possible
Note18 Feb 2023
Care plans were person-centred, regularly reviewed, and included health, physical, emotional and communication needs
Note18 Feb 2023
Staff arrived on time and people received support from a consistent staff group, promoting continuity of care
Note18 Feb 2023
Medicines management was in line with best practice with fully completed administration records and competency-assessed staff
Note18 Feb 2023
People felt safe and staff demonstrated strong knowledge of safeguarding procedures and how to report abuse
minorgovernance18 Feb 2023
action plans did not always include the action required, expected date for completion and who was responsible for completion.