Precious Homes Limited

GoodRated 11 Mar 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note3 Nov 2023
Culture of inclusion, diversity, equality and person-centred care embedded throughout the service
Note3 Nov 2023
Robust quality audit systems and timely statutory notifications to CQC
Note3 Nov 2023
Registered manager approachable, knowledgeable and well-regarded by staff and relatives
Note3 Nov 2023
People supported to pursue hobbies, interests, new experiences and community participation
Note3 Nov 2023
Communication profiles in place; information available in easy read and visual formats
Note3 Nov 2023
People supported to access healthcare, attend annual GP checks and lead healthy lifestyles
Note3 Nov 2023
Staff received regular supervision, annual appraisals, Care Certificate induction and shadow shifts
Note3 Nov 2023
Medicines administered safely with MAR audits and STOMP principles followed
Note3 Nov 2023
Adequate staffing levels with DBS checks completed for all staff
Note3 Nov 2023
Strong safeguarding culture with open environment; staff understood risks of closed cultures
Note3 Nov 2023
Staff skilled in recognising signs of emotional distress and knew how to support people effectively
Note3 Nov 2023
Personalised support plans gave clear information for staff to follow, enabling independence while keeping people safe