Operated by Precious Hope Health & Home Care Ltd

Precious Hope Health and Home Care

GoodRated 19/04/2023Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

18 findings

Note19 Apr 2023
Staff received regular supervisions every three months and felt supported in their roles
Note19 Apr 2023
Lessons learned from incidents shared with staff team; duty of candour responsibilities understood
Note19 Apr 2023
Provider invested in external face-to-face training following staff feedback
Note19 Apr 2023
Staff trained in safeguarding and knew how to recognise and report abuse
Note19 Apr 2023
Risks assessed and care plans in place including nutritional and pressure ulcer monitoring with re-positioning charts
Note19 Apr 2023
Medicines managed safely with completed MAR records, allergy information and as-needed protocols
Note19 Apr 2023
Sufficient staffing deployed; consistent small teams visiting people, with two staff attending when required
Note19 Apr 2023
Safe recruitment practices in place including DBS checks, reference checks and exploration of employment gaps
moderatecomplaints_handling19 Apr 2023
relatives told us they regularly had to raise concerns with the manager about some aspects of care and support... 'the next day there is another issue. It feels like I am constantly feeding back conce…
moderategovernance19 Apr 2023
audits were not completed to identify patterns and trends to drive improvement. The provider was in the process of implementing monthly audits to improve the oversight

Note19 Apr 2023
Learning lessons when things go wrong
Note19 Apr 2023
Using medicines safely
Note19 Apr 2023
Assessing risk, safety monitoring and management
Note19 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Apr 2023
Staffing and recruitment

Note19 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note19 Apr 2023
How the provider understands and acts on the duty of candour
Note19 Apr 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info