Note9 Jun 2023
Infection control policy in place with PPE stock maintained and hygienic practices confirmed by people using the service.
Note9 Jun 2023
Good collaborative working with healthcare professionals including GPs, community nurses and occupational therapists.
Note9 Jun 2023
Positive satisfaction survey results in 2018 with an action plan in response to findings.
Note9 Jun 2023
Complaints were responded to promptly and people knew how to raise concerns.
Note9 Jun 2023
Service demonstrated strong cultural competency, matching care workers by background, language and gender preferences where possible.
Note9 Jun 2023
Supervision, appraisals and spot checks of care workers were documented and confirmed by staff.
Note9 Jun 2023
Care workers received extensive training including Care Certificate, MCA, safeguarding, epilepsy, dementia and mental health.
Note9 Jun 2023
Comprehensive medicines policy with no gaps found in MAR records and audits carried out by senior staff.
Note9 Jun 2023
Robust recruitment procedures in place including DBS checks, references and right-to-work verification for all sampled staff records.
Note9 Jun 2023
People and relatives consistently reported feeling safe and satisfied with care workers, describing them as caring, punctual and respectful.
minorrecord_keeping9 Jun 2023
the care record of a person did not contain information regarding their skin condition. This is needed to provide the necessary information at the start of a care package.
moderategovernance9 Jun 2023
The checks and audits were however, not sufficiently effective and did not identify and promptly rectify some deficiencies we noted.
moderatecare_planning9 Jun 2023
the care records of three people did not contain appropriate risk assessments in respect of certain aspects of their care. A person with epilepsy did not have a risk assessment
moderatesafeguarding9 Jun 2023
The policy had however, not been updated to include guidance to care workers on ensuring that allegations of abuse are promptly reported to the CQC.