Note7 Apr 2021
Up-to-date infection prevention and control policy
Note7 Apr 2021
Robust admission and discharge process in place
Note7 Apr 2021
Staff training, practices and deployment demonstrated capability to prevent transmission and manage outbreaks
Note7 Apr 2021
Layout of premises promoted safety and reduced potential for infection transmission with clear social distancing signage
Note7 Apr 2021
Adequate access and take-up of COVID-19 testing and vaccination for staff and people using the service
Note7 Apr 2021
Temperature testing and COVID-19 questionnaire completed at secure entrance; lateral flow testing in place
Note7 Apr 2021
Adequate stocks of PPE (masks, gloves, aprons, face visors) readily available and used consistently by staff
Note7 Apr 2021
Robust pre-booking and deep cleaning system for in-home visits with dedicated visitor area
Note28 Jan 2021
People and relatives actively involved in care planning, reviews, and even staff interview panels
Note28 Jan 2021
Accidents and incidents monitored for trends with timely completion of accident forms and body maps
Note28 Jan 2021
Comprehensive quality assurance system with audits covering care records, health and safety, medication, and environment
Note28 Jan 2021
Innovative initiatives such as 'butterfly time', the ROMEO club, and a dedicated Meet and Greet Champion role
Note28 Jan 2021
Person-centred care plans containing life history, preferences, likes/dislikes and one-page profiles
Note28 Jan 2021
Registered manager was knowledgeable about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards
Note28 Jan 2021
Staff received regular supervision (bi-monthly) and annual appraisal covering training needs and professional development
Note28 Jan 2021
Sufficient staffing levels maintained including cover for sickness through an existing staff pool
Note28 Jan 2021
Robust recruitment and selection processes including pre-employment checks and criminal records checks
Note28 Jan 2021
Staff were knowledgeable about safeguarding and confident in reporting concerns to the registered manager, local authority, or CQC
minormedication_management28 Jan 2021
we found two entries in the controlled drugs book with only one staff signature. It is good practice for a second appropriately trained member of staff to witnesses the administration of controlled dr…
Note21 Jun 2019
On-site GP surgery supporting timely access to healthcare.
Note21 Jun 2019
People and relatives actively involved in care planning, service development, and refurbishment decisions.
Note21 Jun 2019
Robust quality assurance system with regular audits and timely action on identified issues.
Note21 Jun 2019
Strong registered manager with clear vision, hands-on presence, and high staff morale.
Note21 Jun 2019
Good range of social activities and stimulation provided by a dedicated activities coordinator.
Note21 Jun 2019
Personalised care plans regularly reviewed and updated to reflect changing needs, including end of life preferences.
Note21 Jun 2019
Positive and caring culture with staff treating people with dignity, respect, and kindness.
Note21 Jun 2019
Staff had appropriate skills, training, and ongoing supervision and appraisal support.
Note21 Jun 2019
Comprehensive risk assessments and personal emergency evacuation plans in place for all residents.
Note21 Jun 2019
People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting.