Note12 Jan 2024
Introduction of new electronic care planning system to improve person-centred monitoring of care delivery.
Note12 Jan 2024
Duty of candour upheld; manager open and transparent about issues and liaised openly with external agencies.
Note12 Jan 2024
Effective partnership working with external health and social care professionals to meet people's complex needs.
Note12 Jan 2024
Staff felt supported by approachable and responsive immediate managers at all levels of the management structure.
Note12 Jan 2024
Registered manager maintained quality assurance processes, audits, and action plans to drive continuous improvement.
Note12 Jan 2024
Safe recruitment practices followed, including DBS checks and shadow shifts before staff worked independently.
Note12 Jan 2024
People felt safe and in control of their care, often supported by consistent staff teams who knew them well.
Note12 Jan 2024
Risks were assessed and managed appropriately overall, with care plans and risk assessments developed with people's involvement.
Note12 Jan 2024
Staff knowledgeable about medicines administration and supported people in a person-centred way.
Note12 Jan 2024
Medication Administration Records (MARs) now in place and audited at handover between shifts, demonstrating improvement since previous inspection.
minorperson_centred_care12 Jan 2024
since the restructure of the service in April 2022 people told us that, although they were satisfied with the service provided, they found the new provider was 'less personable'.
minorcare_planning12 Jan 2024
One person's assessment did not reflect their specific identified risks. The registered manager was aware of the complexity of the situation and was reviewing risks.
moderatestaffing_levels12 Jan 2024
Staffing levels were currently a challenge to the provider. Further staff appointments were required to ease this situation.
minorrecord_keeping12 Jan 2024
When people took control of managing their own medicines, records did not always reflect prescribing guidelines.
moderatemedication_management12 Jan 2024
we identified some discrepancies in the recording of some areas of medicines administered. There were also some inconsistencies in information documented in medicine care plans.