Operated by Assist Home Care Ltd

Assist Home Care Limited

GoodRated 25/05/2019Home care · Bradford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 May 2019
Respecting and promoting people's privacy, dignity and independence
Note25 May 2019
Supporting people to express their views and be involved in making decisions about their care
Note25 May 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note25 May 2019
Ensuring consent to care and treatment in line with law and guidance
Note25 May 2019
Staff working with other agencies to provide consistent, effective, timely care
Note25 May 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note25 May 2019
Staff support: induction, training, skills and experience
Note25 May 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Open-door policy and accessible registered manager; relatives kept regularly informed
Note29 Jan 2020
Staff supported through planned supervision, training and random spot checks by senior staff
Note29 Jan 2020
Audit results analysed for themes and trends with evidence of learning from incidents
Note29 Jan 2020
Quality assurance system in place with audits of support plans, risk assessments, daily records and staff files
Note29 Jan 2020
Majority of staff bilingual, with cultural matching to service users and information available in multiple languages
Note29 Jan 2020

Note25 May 2019
End of life care and support
Note25 May 2019
Improving care quality in response to complaints or concerns
Note25 May 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note25 May 2019
Continuous learning and improving care; working in partnership with others
Note25 May 2019
Engaging and involving people using the service, the public and staff
Note25 May 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 May 2019
Planning and promoting person-centred, high-quality care and support with openness

Source: CQC inspection reports under the Open Government Licence v3.0.

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