Homecare Haven Ltd

GoodRated 10 Nov 2023Home care · Bolton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note11 Oct 2023
Open, transparent leadership culture with regular feedback mechanisms including 'chai and chat' sessions.
Note11 Oct 2023
Monthly audits and robust governance systems in place; lessons learned from incidents communicated to staff.
Note11 Oct 2023
Strong partnership working with healthcare professionals, local charities, food banks and community organisations.
Note11 Oct 2023
Complaints were tracked, analysed and used to drive service improvements.
Note11 Oct 2023
Provider enabled accessible information in different languages, easy read and large print formats.
Note11 Oct 2023
People were fully involved in decisions about their care, including choosing staff via profile matching.
Note11 Oct 2023
Staff received comprehensive induction including Care Certificate training, shadowing, and ongoing professional development.
Note11 Oct 2023
Effective recruitment processes including DBS checks; no recent missed calls recorded via electronic tracking system.
Note11 Oct 2023
Staff had a strong understanding of safeguarding processes and an open culture was promoted by the registered manager.
Note11 Oct 2023
Robust, person-centred risk assessments were in place and staffing levels were safe and regularly reviewed.
moderatecare_planning11 Oct 2023
Delays in healthcare professionals assessing people's safe swallowing needs following referrals were not always safeguarded to ensure people received the correct consistency of food.
moderatemedication_management11 Oct 2023
Topical medicines did not always have body maps in place to instruct staff where, or how, to apply creams so we could not be assured they were applied as prescribed.
moderatemedication_management11 Oct 2023
Instructions for medicines given when required 'PRN' were not always available and were not always person centred.