Care 24 (UK) Limited

Manchester, M19 · Established 22/0

A CQC-regulated home-care provider serving Manchester, registered since 22/0. Rated Good at its most recent CQC inspection (29/08/2020).

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What the CQC found

The five questions inspectors ask, and how Care scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Business continuity plan in place for unforeseen events such as staff loss or IT failure”
CQC inspection report, Oct 2021

“Healthcare professionals described service as responsive, reactive and accountable”
CQC inspection report, Oct 2021

“Spot checks carried out on staff practice including medicines competency”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Care 24 (UK) Limited received a Good rating across all five key questions at its first inspection since registration in May 2014, with people and relatives reporting high satisfaction with kind, competent and well-trained staff. A minor gap was noted in medica…
Jul 2021
Good
This focused inspection of Care 24 (UK) Limited found the service had successfully addressed all three prior regulatory breaches (Regulations 12, 17 and 19), improving from Requires Improvement to Good in both Safe and Well-Led key questions. Medicines managem…
Apr 2019
Requires improvement
Care 24 (UK) Limited was rated Requires Improvement overall following breaches of Regulations 12, 17 and 19, relating to unsafe medicines management, ineffective governance and auditing, and unsafe staff recruitment practices. People and relatives spoke positi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Care does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at M19 1WA in Manchester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

M19

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