Note30 Oct 2021
Business continuity plan in place for unforeseen events such as staff loss or IT failure
Note30 Oct 2021
Healthcare professionals described service as responsive, reactive and accountable
Note30 Oct 2021
Spot checks carried out on staff practice including medicines competency
Note30 Oct 2021
Regular auditing of communication logs, MARs, training matrices and care reviews
Note30 Oct 2021
Complaints managed appropriately with evidence of resolution and reimbursement where required
Note30 Oct 2021
Person-centred care with 'All about me' and 'Likes and dislikes' documentation introduced
Note30 Oct 2021
Care co-ordinator demonstrated clear understanding of Mental Capacity Act 2005 responsibilities
Note30 Oct 2021
Staff received regular supervision, appraisal and training including Care Certificate induction
Note30 Oct 2021
Thorough recruitment and vetting procedures including DBS checks and reference checks
Note30 Oct 2021
Staff organised into small teams delivering continuity of care to the same individuals
Note30 Oct 2021
Detailed risk assessments in place for daily living activities and home environments
Note30 Oct 2021
People felt safe and comfortable with care staff; relatives reported no safeguarding concerns
minormedication_management30 Oct 2021
Some records would benefit from more detail around the levels of support that people needed with medicines and their abilities to administer their own medicines safely.
Note15 Jul 2021
Effective partnership working with commissioning organisations.
Note15 Jul 2021
People and relatives highly complimentary about care quality; feedback collected via questionnaires, reviews and telephone calls.
Note15 Jul 2021
Open, positive culture with approachable management; staff felt well supported and confident raising concerns.
Note15 Jul 2021
Improved governance and auditing systems providing better oversight of medicines and recruitment.
Note15 Jul 2021
Good COVID-19 infection control practices with adequate PPE stock and contingency plans in place.
Note15 Jul 2021
Strong safeguarding awareness among staff; registered manager knew reporting procedures for CQC and local authority.
Note15 Jul 2021
Stable staffing levels ensuring all care calls delivered on time; staff had sufficient travel time between calls.
Note15 Jul 2021
Safe recruitment procedures introduced with auditing processes to ensure all pre-employment checks completed.
Note15 Jul 2021
Medicines systems well-organised with no gaps or omissions in MAR recording; staff competency in medicines management regularly assessed.