Note24 Jan 2021
People and relatives expressed high satisfaction; one relative stated their relation 'doesn't want to leave' and staff received '10 out of 12' from another relative.
Note24 Jan 2021
Medicines were managed safely with 6-monthly observational competency supervisions for staff.
Note24 Jan 2021
Comprehensive internal auditing by deputy managers covering health and safety, risk assessments, medication, and CQC fundamental standards.
Note24 Jan 2021
An open and honest organisational culture with weekly staff meetings, incident learning shared across the team, and regular tenant meetings.
Note24 Jan 2021
The service used advocates proactively at reviews and accessed Independent Mental Capacity Advocates when required.
Note24 Jan 2021
Care plans were person-centred, regularly reviewed, and included detailed 'All about me' documents capturing individual preferences.
Note24 Jan 2021
Staff received regular supervision, appraisals, and a broad range of training including advanced autism, positive behavioural support, and MCA 2005.
Note24 Jan 2021
Risks were managed positively using positive risk management to promote independence without overly restricting people.
Note24 Jan 2021
Staff were trained in safeguarding and had a good understanding of how to identify and act on abuse, with safeguarding discussed at every supervision and team meeting.
minorcommunication_with_families24 Jan 2021
They told us they had not been given this opportunity but they would welcome this [feedback questionnaires or relatives meetings].
minorconsent_capacity24 Jan 2021
There were detailed capacity assessments in people's files but no system for recording the best interest decision when people lacked capacity.
Note14 Mar 2018
Dignity champion in post and active promotion of dignified, equality-focused care.
Note14 Mar 2018
Strong partnership working with local authority, health professionals and housing providers.
Note14 Mar 2018
Effective use of assistive technology and alternative communication methods tailored to individual needs.
Note14 Mar 2018
Person-centred care plans respected human rights, included goals and were regularly reviewed.
Note14 Mar 2018
Robust supervision, appraisal and training programme ensured staff had the knowledge and skills to support people effectively.
Note14 Mar 2018
Registered manager was highly visible, approachable and fostered an open, transparent culture.
Note14 Mar 2018
Staff demonstrated strong safeguarding awareness and positive risk management enabling people to develop independence and new skills.